Guided the strategic overhaul of core planning operations. Led initiatives to eliminate reliance on "green screen" interactions and manual data entry, replacing them with unified, process-driven platforms.

Championed the shift to automated, data-driven operations. Delivered proof-of-concept for a Configurable Rules Engine to automate repetitive scheduling tasks, freeing planning teams to focus on high-value, complex decisions.

Spearheaded workforce mobility by delivering solutions designed for mobile devices, including vendor-provided hardware and technician iPads. Leveraged Amazon Web Services (AWS) cloud solutions to ensure scalability and reliability.

Focused on user-centric design to reduce alert fatigue and streamline workflows. Drove a strategic shift toward exception-based monitoring and delivered tools with user-based preference settings to focus attention on role-specific, high-priority issues.

Collaborated with cross-functional teams to design and deliver innovative solutions, analyzing complex data to drive process improvements 20and ensure successful adoption of new technologies.